Working With
Commissioners
We understand the pressures commissioners face — tight budgets, complex cases, and a shortage of appropriate placements. We work hard to make it easy to refer to us, work with us, and trust the outcomes we deliver.
A provider you can genuinely rely on
Commissioners tell us that finding a placement is only half the challenge. The other half is knowing it will hold. At Providence, we invest in the quality of our care delivery so that placements are stable, outcomes are positive and the calls you get from us are updates, not crises.
We are CQC registered and compliant. Every member of our staff is DBS checked, trained and supervised. Our safeguarding leads are experienced and our incident reporting is thorough and timely.
We have capacity for both planned and emergency placements, and we can typically confirm suitability within a matter of hours for urgent cases.
CQC registered provider
Our registration is active and current. We are subject to regular inspections and we welcome the scrutiny they provide.
Emergency placement capacity
We can take emergency referrals 24 hours a day, seven days a week, and confirm suitability at short notice.
Outcome-focused care planning
We provide regular written outcome reports and can attend professionals meetings, reviews and CPA meetings.
Transparent pricing
We provide clear, all-inclusive costings. No hidden charges. We can work within agreed local authority frameworks.
Experienced safeguarding leads
Our safeguarding leads are trained and experienced. All incidents are reported immediately using agreed protocols.
Full documentation available
All care plans, risk assessments and support notes are available on request. We operate a secure records system.
Who we accept referrals from
We work with a wide range of referrers across health, social care and the independent sector. If you are unsure whether we are the right fit, just call us and we will be honest with you.
Local Authorities
Adult and children social care teams across England
NHS Teams
Community mental health teams, hospital discharge and CAMHS
CCGs and ICBs
Integrated Care Boards and commissioning groups
Social Workers
Individual social workers placing adults or children
Family Members
Families and carers seeking support for a loved one
Independent Reviewing Officers
IROs placing looked after children
Private Paying Individuals
Self-funding adults and their families
Other Providers
Providers needing emergency onward placements
The referral process, step by step
Submit your referral
Use our online referral form or call us directly. For emergency placements, always call. Our referral form accepts document uploads and allows you to flag urgency level.
Initial response
All referrals receive an acknowledgement within 24 hours. Emergency referrals are reviewed immediately, and you will hear back within hours, not days.
Assessment and matching
We review the referral, assess suitability and identify the right placement and support team. We may request an assessment visit or additional information at this stage.
Placement confirmation and start
Once accepted, we agree the start date, funding terms and care plan framework. We keep you updated throughout the transition and at regular review points.
Emergency Placements
We understand that emergencies do not happen between nine and five. Our duty manager is reachable around the clock for urgent placements, and we aim to confirm capacity within hours of your first contact.
We can accept emergency placements for adults and children, and our team is experienced in handling complex, high-need cases at short notice.
Call +44 7498 479141Commissioning documentation
We can provide the following on request for commissioning due diligence purposes:
- CQC registration certificate
- Public liability and indemnity insurance
- DBS policy and compliance evidence
- Safeguarding and complaints policies
- Sample care plan framework
- References from existing commissioners
- Staff training matrix and supervision records
Ready to discuss a placement?
We are happy to speak with you before you formally refer. Call us, email us, or use the form below.