Your Voice Matters

Complaints &
Compliments

We are committed to providing outstanding care. If something has not met your expectations, or if someone has gone above and beyond, we want to hear from you.

We Take It Seriously

Every complaint is logged, investigated and responded to. We do not dismiss or minimise concerns — we treat them as an opportunity to improve.

We Respond Promptly

We acknowledge all complaints within 2 working days and aim to provide a full response within 20 working days, in line with CQC standards.

Confidential & Safe

You will not be disadvantaged for raising a concern. All complaints are handled confidentially and without prejudice to the care you or your loved one receives.

Submit a Complaint

We will acknowledge within 2 working days

Your Name *

Relationship *

Email *

Phone

Service / Area Concerned *

Date of Incident (if applicable)

Details of Your Complaint *

What outcome are you hoping for?

Share a Compliment

Recognise a team member who made a difference

Your Name *

Email *

Staff Member / Team (if applicable)

Service Area

Your Compliment *

I am happy for this compliment to be shared with the team member (anonymously if preferred)