Privacy Policy

Last updated: June 2026

1. Who We Are

Providence Centered Care Ltd ("we", "us", "our") is registered in England and Wales. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We collect personal information when you:

  • Submit an enquiry, referral, or recruitment application through our website
  • Contact us by email, phone, or post
  • Engage with our care services as a service user, family member, or professional

This may include: name, contact details, date of birth, health and care needs, employment history, and financial information where relevant to funding.

3. How We Use Your Information

We use your information to: provide and manage care services; process referrals and enquiries; comply with our legal and regulatory obligations; communicate with you about your care or application; and maintain accurate records as required by the CQC.

4. Legal Basis for Processing

We process personal data on the following legal bases: performance of a contract; compliance with a legal obligation; legitimate interests; and, for special category health data, the provision of health or social care services (Article 9(2)(h) UK GDPR).

5. Sharing Your Information

We may share your information with local authorities, NHS bodies, and other care professionals directly involved in your care. We do not sell or share your data with third parties for marketing purposes.

6. Your Rights

Under UK GDPR you have the right to: access your personal data; rectify inaccurate data; request erasure; restrict processing; data portability; and to object to processing. To exercise these rights, contact us at info@providencecenteredcare.com.

7. Data Retention

We retain personal data in line with our data retention schedule, applicable statutory requirements, and CQC guidance. Care records are typically retained for a minimum of 8 years following the end of a care relationship.

8. Contact

For any queries about this policy, contact us at info@providencecenteredcare.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.