How Our Property
Model Works
We take the complexity out of property management and turn your residential property into a stable, income-generating asset — while providing high-quality homes for the people in our care.
How the landlord partnership works, step by step
The process is straightforward. We take care of everything from the initial assessment of your property through to ongoing management, maintenance and compliance.
Initial conversation
You contact us or complete the landlord enquiry form. We discuss your property, location, size and any existing tenants or obligations. There is no pressure at this stage — just an honest conversation.
Property assessment
We visit your property and carry out a detailed assessment. We look at safety compliance, condition, size, layout and suitability for supported accommodation. We will tell you clearly what, if anything, needs to change before we take it on.
Lease agreement
We agree a guaranteed rent figure with you and sign a formal lease agreement. Lease terms typically run from two to five years, with the option to renew. The rent is fixed and paid to you monthly, on time, regardless of occupancy.
Property preparation
We bring the property up to our standards, making any necessary adaptations and furnishing it to a comfortable level. All costs for this are covered by us, not you.
Management and compliance
From day one, we manage everything. Tenants, maintenance, repairs, cleaning, compliance documentation, gas and electrical safety certificates — all of it is our responsibility throughout the term of the lease.
Regular reporting
We provide regular updates on the property and remain in close contact throughout our partnership. At the end of the lease, the property is returned to you in good condition.
Everything we manage on your behalf
As your property manager, we take full responsibility for the following throughout the lease term.
How placement in our properties works
When a referral comes in for a service user who needs accommodation-based support, our team assesses the suitability of our current properties against the individual's needs, preferences and any relevant risk assessments.
We do not simply assign a bed. We match the person to the right environment, the right peer group (where shared properties are involved) and the right level of staffing. We carry out a pre-placement visit where possible to ensure the individual feels comfortable with their new home before they arrive.
Need-led matching
Every placement is individually assessed and matched to a suitable property. We consider the individual's care needs, mobility, sensory profile, peer compatibility and proximity to family.
Pre-placement assessment
Where possible, we carry out a pre-placement visit and involve the individual and their network in the decision before agreeing the placement.
Support staffing in place
Staff are selected and briefed before the individual arrives. On arrival, the care plan is active, and the team knows exactly what each person needs.
Smooth transitions
We work closely with hospital discharge teams, previous placements and social workers to ensure the transition into our accommodation is as smooth as possible.
What a typical placement looks like
Referral received. Team reviews care documentation and assesses availability. Suitable property identified.
Pre-placement assessment completed. Individual and social worker visit the property where possible. Match confirmed.
Support team selected, briefed and deployed. Care plan activated. Individual moves in.
First formal review. Feedback from individual, family and social worker gathered. Adjustments made as needed.
Regular MDT reviews, CPA attendance, written outcome reports and commissioner updates throughout the placement.
Emergency placements
For emergency placements, we compress this timeline significantly. We can confirm suitability within hours and move an individual in within 24 hours of referral in most cases. Call us directly for emergencies.
+44 7498 479141Ready to get started?
Whether you are a landlord with a property to offer or a commissioner looking for a placement, we are happy to talk through the details.